LEGAL

contact us

Multiple ways to reach us · Response within 24 hours

We're here to help. Whether you have a question about the THARΞX EA software, need assistance with your license, want to discuss a partnership, or need to file a grievance — reach out through any of the channels below.

Quick Contact Options

📱 WhatsApp
Fastest response — usually within 1-2 hours during business hours.
Click here to message
✈️ Telegram
Direct access to the developer. Quick responses for technical queries.
@letstradewithg
📧 Email
Best for detailed inquiries, business proposals, or documentation requests.
letstradewithg@gmail.com
📷 Instagram
Follow for updates, trade screenshots, and announcements.
@letstradewithg

Response Times

  • WhatsApp / Telegram: 1-4 hours during business hours, up to 24 hours otherwise
  • Email: Within 24-48 hours
  • Instagram DM: Within 48 hours

Business Hours

Monday – Saturday: 10:00 AM – 8:00 PM IST (Indian Standard Time, UTC+5:30)
Sunday: Closed (urgent issues addressed via WhatsApp)

What to Include in Your Message

To help us assist you faster, please include:

  • Your email used at purchase (if you're a customer)
  • Razorpay Payment ID (for payment/license issues)
  • MT5 account number (for technical/EA issues)
  • Screenshots (for errors or visual issues)
  • Clear description of the problem or question

Types of Inquiries

For Pre-Sales Questions

Want to know more before purchasing? Telegram or WhatsApp is fastest. We'll happily answer questions about features, compatibility, broker setup, or pricing.

For Existing Customers

  • License issues: Email or Telegram with your Razorpay payment ID
  • Technical setup help: Telegram or WhatsApp (faster for back-and-forth)
  • MT5 account changes: Email with both old and new MT5 numbers
  • Software updates: Telegram broadcast for announcements

For Business / Partnership Inquiries

Email is preferred for partnership proposals, bulk licensing, white-label inquiries, or media requests.

For Grievances & Complaints

If you have a serious grievance or complaint that wasn't resolved through normal channels:

  • Email letstradewithg@gmail.com with subject line: "GRIEVANCE:"
  • Provide complete details including dates, payment IDs, and what resolution you're seeking
  • We commit to responding within 48 hours and resolving within 15 business days as per Consumer Protection (E-Commerce) Rules 2020

For Business Verification / Documentation Requests

If you need official business documentation (Udyam certificate, business registration details, or tax invoices), email us with:

  • Your name and company name (if applicable)
  • Reason for the request
  • Specific documents needed

We share these privately on request.

Payment Disputes

For payment-related issues, first contact us. If unresolved:

Important Note

THARΞX EA does NOT have a call center or phone support. All support is provided via WhatsApp, Telegram, Email, or Instagram. We do this to maintain quality, written records, and direct developer access for all customers.
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