LEGAL

contact us

Official email and Telegram are open to everyone · WhatsApp is for active paid subscribers

We're here to help. Whether you have a question about the THARΞX EA software, need assistance with your license, want to discuss a partnership, or need to file a grievance — reach out through any of the channels below.

Quick Contact Options

✈️ Telegram
Direct access to the developer. Quick responses for technical queries.
@letstradewithg
📧 Email
Best for detailed inquiries, business proposals, or documentation requests.
admin@tharexea.com
📷 Instagram
Follow for updates, trade screenshots, and announcements.
@letstradewithg

Response Times

  • Telegram: 1-4 hours during business hours, up to 24 hours otherwise
  • Email: Within 24-48 hours
  • Instagram DM: Within 48 hours

Business Hours

Monday – Saturday: 10:00 AM – 8:00 PM IST (Indian Standard Time, UTC+5:30)
Sunday: Closed

What to Include in Your Message

To help us assist you faster, please include:

  • Your email used at purchase (if you're a customer)
  • Razorpay Payment ID (for payment/license issues)
  • MT5 account number (for technical/EA issues)
  • Screenshots (for errors or visual issues)
  • Clear description of the problem or question

Types of Inquiries

For Pre-Sales Questions

Want to know more before purchasing? Email or Telegram is fastest. We'll happily answer questions about features, compatibility, broker setup, or pricing.

For Existing Customers

  • License issues: Email or Telegram with your Razorpay payment ID
  • Technical setup help: Telegram (faster for back-and-forth)
  • MT5 account changes: Email with both old and new MT5 numbers
  • Software updates: Telegram broadcast for announcements

For Business / Partnership Inquiries

Email is preferred for partnership proposals, bulk licensing, white-label inquiries, or media requests.

For Grievances & Complaints

If you have a serious grievance or complaint that wasn't resolved through normal channels:

  • Email admin@tharexea.com with subject line: "GRIEVANCE:"
  • Provide complete details including dates, payment IDs, and what resolution you're seeking
  • We commit to responding within 48 hours and resolving within 15 business days as per Consumer Protection (E-Commerce) Rules 2020

For Business Verification / Documentation Requests

If you need official business documentation (Udyam certificate, business registration details, or tax invoices), email us with:

  • Your name and company name (if applicable)
  • Reason for the request
  • Specific documents needed

We share these privately on request.

Payment Disputes

For payment-related issues, first contact us. If unresolved:

Important Note

THARΞX EA does NOT have a call center or phone support. All support is provided by email, Telegram or Instagram. Active paid subscribers also get WhatsApp subscriber support (shown after you sign in). We do this to maintain quality, written records, and direct developer access for all customers.
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