LEGAL

refund policy

Last updated: 6 November 2026 · All sales final · Trial available before purchase
SUMMARY: EA licences: all sales are final. Subscriptions do not auto-renew; see Section 9. No refunds will be issued after purchase due to the digital nature of the Software. Please use our trial option before committing to a lifetime purchase.

1. No-Refund Policy

Due to the digital nature of Expert Advisors (which can be copied, used, and redistributed instantly), ALL payments to THARΞX EA are final and non-refundable.

2. Trial Option

To minimize buyer's remorse, we offer a 7-day trial at ₹2,200 (~$22). This allows you to:

  • Test THARΞX EA on a live or demo account
  • Evaluate the strategy, performance, and risk profile
  • Confirm compatibility with your broker
  • Make an informed decision before purchasing lifetime access

3. Exceptions

Refunds may be considered ONLY in these specific cases:

  • Duplicate payment: If you accidentally paid twice for the same plan, the duplicate amount will be refunded within 7-10 business days
  • Technical failure on our side: If we cannot deliver the Software within 7 days of payment due to issues entirely on our side
  • Unauthorized payment: If you can prove the payment was made fraudulently without your authorization (subject to investigation)

4. NOT Grounds for Refund

The following are explicitly NOT grounds for refund:

  • Trading losses incurred while using the Software
  • Disagreement with the trading strategy after purchase
  • Broker rejection or platform incompatibility (test with trial first)
  • Change of mind or buyer's remorse
  • Inability to operate MT5 or set up the Software
  • Failure to follow our setup instructions
  • Software working as designed but not meeting your expectations

5. How to Request a Refund (Exception Cases Only)

If you believe you qualify under Section 3, contact us within 48 hours of the payment:

Include in your request:

  • Razorpay payment ID
  • Email used for purchase
  • Detailed reason and supporting evidence

6. Chargebacks

Initiating an unauthorized chargeback through your bank or card issuer without first attempting to resolve the issue with us may result in:

  • Immediate termination of your license
  • Permanent ban from future purchases
  • Potential legal action to recover the amount

Always contact us first.

7. License Replacement

If your MT5 account is closed by your broker and you need to migrate the license to a new MT5 account, contact us. We may approve a one-time license transfer at our discretion (no refund involved).

9. Subscriptions: Liquidity AI, Indian Market, Strategy Atlas and GDI

These plans are one-time payments for a fixed period (1 month, 6 months or 1 year). Nothing renews automatically, so there is nothing to cancel. Access starts when payment is confirmed and ends on the date shown in your account. GDI is part of the 1-year plan only.

Because access is digital and starts at once, these payments are non-refundable except when: (a) you were charged twice; (b) payment succeeded but access did not start within 24 hours and we could not fix it; or (c) we withdraw the product during your paid period (pro-rata refund).

To ask, write to the contact email with your payment id. Approved refunds go back to the original payment method within 7 working days. The free 1-minute trial is offered once per Google account and carries no obligation.

8. Business Information

THARΞX EA is operated as a registered MSME in India. For business verification, tax invoice requests, or compliance documentation, please contact us through any channel listed in Section 5. We respond within 24-48 hours.

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